Shipping & Returns
We provide Free shipping to the lower 48 Contiguous states. We ship every business day via UPS or FedEx (At seller’s discretion), orders are shipped within 1 to 2 business day of purchase.
Please provide a valid contact number for shipping purposes.
We pack your new Furniture using the best safety standards for travel, if you suspect the shipping carrier is responsible for damages; please contact us ASAP so we may resolve the problem.
Please allow 3-7 days for delivery, depending on your location, most areas in the U.S. are within 5 days.
We cannot guarantee arrival times, but we try to be as accurate as possible when we provide you with your tracking number.
Expedited shipping is available, the buyer must contact us before the Furniture is purchased and shipped.
In the event you must return your purchase back to us, please pack it the same way with the same material it was shipped in to prevent damages.
We offer a 15 Day Money Back or Exchange Policy, as long as the item is in the same New condition when purchased.
The easiest process for returns:
Email us or call us with any concerns or issues regarding your purchase.
After We issue an RMA Number, Please Ship the item(s) with original invoice back to us in the original condition and packaging VIA UPS or FedEx.
The correct amount of refund or exchange will be processed once we receive the item(s) back in the expected condition. It is the Customers responsibility to pay for return shipping for returns.
Any Furniture(s) that has been Installed/ Assembled / Used is not refundable. So please be sure the set is the correct one you ordered and received prior to any installation or assembly.
Furniture that has been altered from the original state when purchased is not refundable. If assembly is required and either we build it or built by you, it is not refundable. If any fire pit is turned on, it becomes not refundable.
Please understand that The Patio Stop prepares each order especially for you, the customer. Even before the merchandise is delivered to you, these items incur shipping, warehouse, and administrative costs. Also, many times special orders have to be especially shipped from the manufacturer to our facilities to complete your order. As a result, order cancellations prior to shipping shall be charged a 5% cancellation fee. If the wheels are a special order than the order is not available for cancellation.
TIMING: Customer's must contact The Patio Stop within 24 hours of the order being placed and before the merchandise ships for all cancellations. Cancellations can not be processed if more then 24 hours has passed since the order was placed as likely the shipment is already processed and or dispatched VIA shipping carrier. Please email us at Info@thepatiostop.com with your order number and your contact information for all such requests.
If shipment is refused upon delivery, we will Charge all incurred shipping charges for that shipment as well as a 15% restocking fee. If a return is necessary, Please do not refuse shipment, rather, Please go through the formal return process by contacting us so we could issue an RMA and process the return Accordingly.